Tips and terms

Clothes & Footwear

It is recommended to use comfortable clothes and appropriate footwear to participate in the walking tours.

Water & Snacks

It is recommended to carry water and energetic snacks for the walking.

Health

In case you suffer of any illness that could become a handicap to participate in the walking tours, please, inform us.

Please, remember that on the walking routes you will be far from the towns and villages, therefore it will not be available immediate medical assistance.

Age

Walkers under 16 years of age must be accompanied by an adult.

Hiking can be sometimes difficult; therefore it will be necessary that people with any kind of vulnerability or difficulty for hiking come with an accompanying person.

May you have any questions regarding this subject, please contact Samsara Tours at +34 928 27 30 27.

Insurance

A basic insurance is included in every registration fee at WalkInGranCanaria.com. In case you need an additional insurance, please ask your usual insurance supplier.

Respect for the environment

WalkInGranCanaria.com  promotes the respect for the environment of Gran Canaria, so all participants must show a strong commitment to care and respect for the environment.

The participants will not leave any kind of waste on the way and also will show a total respect for the flora and fauna.

Pets

WalkInGranCanaria.com loves pets, but we can’t allow their participation out of respect for all the participants.

Programme changes

As outdoor events, the walking routes are under the influence of the weather conditions.  In case that these climatological circumstances are not favorable or in case of any other inconvenience which could put in risk the security of the participants in a planned walking route, WalkInGranCanaria.com might change the itinerary or the entire programme.

Smoking policy

Smoking along the walking routes is not allowed in deference to the rest of the walkers and also as a fire preventive measure.

Weather

Usually, Gran Canaria enjoys a perfect weather for hiking throughout the year, nevertheless it is recommended to check in advance the areas on which the route will pass and the forecast predictions for the date of the walk, in order to carry with us the most convenient clothes.

It is important to choose appropriately the clothes you wear for the walks.

Bad weather could be a reason to change the itinerary for a walking route or to cancel it during the walk before the estimated time.

Liability

The participants in the walking routes offered by WalkInGranCanaria.com do it under their own risk and responsibility.

Even considering that the walking routes offered by WalkInGranCanaria.com are not especially difficult, sometimes walking on the nature can be demanding, specially if you are not using the appropriate clothing, footwear or even if you do not practice any sport activity regularly.

Whilst WalkInGranCanaria.com has public liability insurance it will not be responsible for any any injury or illness that may happen during the walks.

When you register in any of the walks you are accepting the terms and conditions established by WalkInGranCanaria.com and you are also confirming that you have the required physical conditions to practice walking and rambling.

The participants must follow the instructions given by the guides of every route. The decisions taken by the guides or the organization in order to protect the security of the participants will be final and not arguable, considering they are

If the guide considers a participant is not prepared or equipped properly to participate in a walking route, he could reject its participation.

Any health problem that might interfere with your participation in the activities offered by WalkInGranCanaria.com must be communicated to the organization when registering for the activity. WalkInGranCanaria.com will treat this information confidentially.

May the circumstances suggest a walking route should be cancelleed, WalkInGranCanaria.com will do withdraw it and, if it is possible, will provide an alternative one. In case a route should be modified due to unavoidable reasons, the participants refuse to make any complaint to WalkInGranCanaria.com.

 

General cancellation policy

If you are unable to attend a booked walk, please send us an email to info@walkingrancanaria.com so that your space can be allocated to another walker.

A full refund of the registration fee will be made to a walker who cancels a booking up to 3 days before the date of the walking route. In case you cancel your participation on due time, Samsara Tours will reimburse you the paid amount in the maximum term of twenty days.

No refunds will be made for no-shows at the departure time specified in the walking route description neither for cancellations made on the 2 days before the date of the walk or later.

Each walk will have its own cancellation policy. In these cases, the specific conditions of the walk prevail over the general conditions.

 

Privancy policy

Your privacy is very important to us.

Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

· Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

· We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

· We will only retain personal information as long as necessary for the fulfillment of those purposes.

· We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

· Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

· We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

· We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

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